„Nothing ever becomes real till it is experienced.“ – John Keats

IHG Brilliant Basics – YTD ScoreCard – Base unit

IHG Way of Sales

MeetingBroker/LeadShare

MICE Conversion

Perform & Price optimization

Revenue Training

(Green = pass / Yellow = On target / Red = failed)

Upselling for Front Office

Hotel Marketing Standards

Email capture

Online Reputation

IHG Way of Sales

Target set by IHG and measured on a annual basis.

YTD 9 out of 10

Latest rating (January 2015)

Regional Performance (All operating units)

Target set by IHG and measured on a annual basis.

YTD 8,4 out of 9,8

Latest rating (January 2015)

IHG 10 Hotel Metrix YTD ScoreCard – Base unit

Standards

Loyality Recognision

Problem Handling

HeartBeat

Employee Engagement

Target set by IHG and measured on a annual basis.

(Green = pass / Yellow = On target / Red = failed)

RevPar

RGI (Revenue Generation Index)

F&B revenue

TGOP (Target Gross Operating Profit)

GOP (Gross Operating Profit)

10 out of 10

(IHG Full House Club)

Regional Performance (All operating units)

Target set by IHG and measured on a annual basis.

YTD 7 out of 10

Latest rating (January 2015)

Latest Personal Performance Review by Area General Manager, IHG North Vietnam

Key objectives within my role (Key Performance Index)

5 out of 5

Latest rating (January 2015)

Revenue Generation/ Cost efficiency

Forecasting and systematic

Winning matrix (financial key measurements)

Area alignment, training & development

Employee survey

E-commerce/ E-marketing & Cymfony maestro sentiment

Brand compliance

Leadership Competencies within my role (Key Performance Index)

3,63 out of 5

Latest rating (January 2015)

Brand Hearted

Think Ahead

Champion Change

Lead and Develop

Work Collaboratively

Overall Annual Performance Rating 2014

4 out of 5

Latest rating (January 2015)

Measurement specifications:

(5)      Exceptional Performance: Consistently exceeds all the expectations for their objectives and leadership behaviours.
(4)      Consistent Over Performance: Frequently exceeds expectations for their objectives and leadership behaviours against an already stretching set of standards.
(3)      Very Good Performance: Meets expectations for their objectives and leadership behaviours. This is a rating that any person should feel proud of.
(2)      Mixed Outcomes: Meets some expectations for their objectives and leadership behaviours. With focus, the potential to raise performance exists.
(1)      Unacceptable Performance: Does not meet expectations for their objectives and leadership behaviours. A performance improvement plan needs to be in place.